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FAQs

Are there any benefits to having an account with you?

Having an account with us will give you access to view your account information and order history.

When will my order be shipped?

We do our best to ship all orders as quickly as possible. There will be exceptions, but in general we will processed and  shipped to your doorstep within 7 working days (Malaysia) and 2 to 4 weeks for international shipping after your order being placed. ship all orders within two business days.

Do you ship internationally? 

Yes we do. While we ship to most countries worldwide, we don't ship to every country. Contact us for a more detailed listing: culturepaceinfo@gmail.com.  

How much do i have to pay for shipping?

Standard Domestic Shipping is charged at RM10.00 for orders below RM250.00 and is FREE for orders above RM250.00. 

Standard International Shipping to other countries is charged at RM80.00  for orders below RM500.00 and is FREE for orders above RM500.00. Please note that standard international shipping fees do not include taxes or duties and may differ depending on your region.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped. At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed if out-of-stock and your payment will not be processed.

How do I track my order?

We pride ourselves in processing and shipping all orders as fast as possible. Once your order has been placed, you can track your order at any time by logging into My Account and searching your recent orders. Once your order has shipped you will receive an email that will contain the tracking information.

Is my personal information kept private?

You can review our Privacy Policy on how we use your information.

What is your complete privacy policy?

Please review our Privacy Policy here.

Can I save the items in my shopping cart and buy them later?

Unfortunately, we cannot guarantee availability of an item at a later time. Please complete your order as soon as possible to reserve the items.

How can I find out about promotions?

Kindly subscribe with our newsletter therfore you will be alerted via email regarding any upcoming promotion.

Why do you ask for my email address?

We use your email address to send details of order updates as well as promotions. You can unsubscribe to promotional emails at anytime by following the unsubscribe link at the footer of any email correspondence.

Which payment options do you accept?

We accept all major credit cards, debit cards, online banking, Paypal, Touch and Go E-wallet.

Which credit cards and debit cards can I use?

We accept Visa, MasterCard, American Express, and Discover. Debit cards are accepted as long as they have a Visa or MasterCard logo.

What is your complete returns policy?

Please review our complete Return policy here.

How can I do an exchange?

In order to start the exchange process the customers can contact the Culturepace customer care team via email at culturepaceinfo@gmail.com by stating the order number, reason for return and whether it’s a request for product exchange.  Everything that purchase from our store are able to exchange except SALES ITEMS.  

Is it safe to shop on your website?

Absolutely, we place the highest value on your privacy and security. For your safety, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

How do I unsubscribe from any of your mailing lists?

You can unsubscribe from any of our mailings by emailing us or following the unsubscribe link in the footer of all email correspondences.

What can cause my order to be delayed?

Your order may be delayed if the billing address does not match what the bank has on file or if the billing and shipping address are different for your order.

Do I need to enable cookies on my browser?

In order to enjoy all the shopping features on our site you need to enable cookies on your browser. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

What are cookies?

You can refer our Privacy Policy about description of cookies.

How if FAQs did not solve my problems?

You can email to our customer service team at culturepaceinfo@gmail.com or just go to our contact us page to fill in the contact form. Our customer service team will get back to you shortly.

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